What Does a Property Manager Do? Key Duties Explained

If you’ve ever wondered what a property manager really does, the answer is: a lot more than most people think. Property managers play a vital role in protecting your investment, ensuring legal compliance, and keeping both owners and tenants happy. From the first building handover to ongoing tenant management, their work covers every step of the property lifecycle.

Here’s a breakdown of the key duties of a property manager — and why they matter for owners and tenants alike.

1. Building Handover

A property manager’s role begins as soon as the builder or developer hands over the property. They take possession on behalf of the owner, check the property’s condition, and collect all keys, documents, and access codes. This ensures the property is ready for the next stage and that any issues are documented immediately.

2. Communication With Owners

Keeping owners updated is one of the most important duties of a property manager. After the handover, they provide a report on the property’s condition, highlight any defects, and offer a rental or sales price guide based on market conditions. Regular updates continue throughout the tenancy, giving owners peace of mind.

3. Preparing and Marketing the Property

Before tenants move in, the property needs to be presented well. Property managers arrange professional photos, create advertising campaigns, and list the property across websites and platforms. Good marketing means attracting the right tenants faster and minimising vacancy periods.

4. Inspections and Maintenance

A key duty of property management is making sure the property stays in excellent condition. Managers conduct regular inspections, provide detailed reports to owners, and coordinate repairs or maintenance as needed. This protects the property’s value and ensures tenants are satisfied with their home.

5. Tenant Selection and Leasing

Choosing the right tenant is critical. Property managers handle the entire application process, including background checks, rental history, and references. They also prepare and review lease agreements to ensure they meet legal standards and protect the owner’s interests.

6. Compliance and Safety

Property managers take responsibility for ensuring properties comply with legal and safety requirements. This includes confirming smoke alarms are installed and working, securing landlord insurance, and ensuring warranties are up to date. By managing compliance, they reduce risks for both owners and tenants.

7. Tenant Support and Key Handover

Once tenants are approved, property managers organise the key handover, provide a walkthrough of the property, and explain lease terms, emergency contacts, and important features. This smooth onboarding process sets the stage for a positive rental experience.

Why Property Managers Are Essential

The duties of a property manager go far beyond collecting rent. They act as a trusted partner for owners, handling day-to-day management, ensuring compliance, and protecting long-term property value. For tenants, they provide a reliable point of contact and ensure a safe, well-maintained home.

Final Thoughts

Property management is about more than ticking boxes — it’s about delivering professionalism, customer service, and peace of mind. Whether you’re a first-time investor or managing a growing property portfolio, working with a skilled property manager can save time, reduce stress, and maximise returns.